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What browser works best?

Campers will be doing learning challenges on the Brain Chase platform. It works best with Safari, Chrome, and Firefox. It does not support Microsoft Explorer or Edge.

What devices do camp guides and campers need?

The camp director and camp guides must have a laptop or Chromebook. They cannot lead the program with only a tablet or smartphone. Each camper needs a device with Internet access. If you have a laptop or Chromebook, you will have an easier time typing and participating compared to if you only have a smartphone. […]

What if we have last-minute registrations?

We will send you 10 percent more login credentials than you requested. For example, if you register 20 campers, we will send you login credentials for 20 campers, plus 2 extras. If you register 3,000 campers, we will send you login credentials for 3,000 campers, plus 300 extras.   At the end of your camp, […]

What if a parent requests a cancellation and refund?

Brain Chase and Active.com will abide by your cancellation policy and follow your lead. For example, if you offer a full refund up to 72 hours before Day 1 of camp, we will do the same. If you offer a full refund up to 24 hours after Day 1 of camp begins, that is our […]

Are there any tips for using the Escape Rooms?

We strongly recommend using the latest versions of the Firefox, Chrome, and Safari web browsers. We do not recommend using Microsoft Edge or Explorer for the Escape Rooms. Make the Escape Rooms bigger! Enlarge your screen to zoom in (Tablets and touch-screens: pinch the screen / PC: CNTRL + ‘+’/ Mac: CMMD + OPTION + […]

How do I earn points in ProGames?

As part of each ProGames competition, you’ll be publicly sharing some of your work and reviewing the submissions of other players. We currently use Facebook Groups as a sharing platform. As players view each of the photos, videos, PDFs, and other submissions, they’ll “gift” each other likes, loves, or comments. ProGames converts these different reactions […]

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