We completely stand by our products and offer refunds to our valuable customers:

• … if your request is within the first two calendar weeks of a multiple-week program.
• … if you have not received decoder rings, brass compasses, t-shirts, or other materials in the mail. If your request is within the first 2 weeks and you received your items, we will prorate the refund or ask you to return the items.
• … if you have not upgraded to electives like Rosetta Stone, CodeCombat, and others where we incur licensing fees on your behalf. If your request is within the first 2 weeks and you upgraded to Rosetta Stone or CodeCombat, we will prorate the refund to cover the fees.

We do not offer refunds for escape room subscriptions, but you are welcome to cancel your subscription at any time. We do not offer refunds for the one-time escape room parties/events or our one-week Sprint Programs.

We are confident that you will enjoy Brain Chase once you get going (see what parents are saying). If you are having trouble accessing your account or getting started, please email us at info@brainchase.com for help.